Friday morning, for no apparent reason, we were no longer able to get online to browse. We could get email, mind you, and log on to gaming websites through our previously installed software, just not able to browse the web.
We were too busy to worry about it until Saturday night, but since then I have talked to six different tech support individuals. The first five were of absolutely no help (and included reps from Insight, Microsoft, and HP), continually giving me this advice: “log onto the internet and go to our tech website”. Um, dah-hude, like, I can’t GET online to do it! Hello, are you listening?
Finally, after 3 frustrating hours of non-help last night and two more this morning, I called Insight back one last time, thinking that if I didn’t get satisfaction it was time to change hosts…and got a young lady – whose name I did not catch but wish I would have -Â who fixed my problem in approximately 22 seconds. If I were British Royalty, I would have knighted her instantly. Fortunately for me…and probably for her, too, I’m NOT British Royalty. But that’s for another post.
Anyway, Insight has at least ONE tech support person who has their stuff together. Diane, btw, likes the fact that, quoting her here, “I like the fact that a chick fixed the problem…maybe we DO need a woman president”. But that, too, is for another post.
1 response so far ↓
1
Cory
// Jan 14, 2008 at 9:55 am
Insight is really hit or miss. I’ve had the same sort of experience before with them. I called once and got a complete moron, then called back an hour later and the person was extremely helpful. We’ll see how it changes now that Comcast has bought out Insight. From what I hear, Comcast has notoriously awful customer service and frequent cable internet outages.
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